11Rights & lawBelow the top 20
Accessibility exclusion by design
CapabilityDomain knowledgeImpact domainBoth
Statement (NASA form)
Given that new interfaces assume a user who can prompt, see, and hear the default way, there is a possibility of public services that only work for people the model was comfortable with resulting in a civic stack that quietly drops disability, language, and age.
Likelihood
3Probable
Consequence
3Major
Urgency
2Planned
If the only door is a chat box, you have taken some doors away.
Composite 11 = 3×3 + 2